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Start up Problems
The computer does not
power-up or respond normally.
The computer monitor or VFX1 screen is completely blank.
- make sure that all
cables are firmly connected, and that the system unit, monitor,
and peripherals are powered and switched on
- make sure that the
VIP card is installed properly : the edge connector is inserted
fully and that the VESA feature connection cable is attached correctly
to the VIP card and your computer system's VESA feature connector
- check for a possible
conflict with another device or card. If your computer boots up
normally when the VIP card and VESA feature connectors are removed
then most likely there is an I/O conflict. Change jumpers and
re-install the VIP card and run SETVFX1 and select the SETUP VIPPORT
option (F1)
- if there is no video
in VFX1 at the DOS prompt, let the computer boot to DOS and reinstall
the software
- if you experience
SRAM errors every time you try to boot the computer - contact
IIS Technical Support
The VFX1 does not work at all.
- verify that the
VIP card is securely connected to the expansion slot and that
your video card has a functioning and fully compatible feature
connector
(Refer to the standard feature connector Vide Card List)
- run SETVFX1 and
hit F1 to verify that the drivers are running on open IRQs
- step through the
autoexec.bat and verify that the VFX1 drivers are being loaded
(VFX1.com)
If not, install the VFX1 software again
Windows crashes at startup screen
- move the VFX1.com
file to the very last line in your autoexec.bat
- ensure you are using
the latest VFX1 drivers
- if this does not
fix the problem contact IIS
Technical Support
audio
Audio stops working when headset begins.
Headset stops working when audio begins.
- if you are using
QEMM, rem out the "dos-up" line in your autoexec.bat
- verify that the
VFX1 and sound card are on different IRQ and ports
sometimes the
"setvfx1" test doesn't detect a soundcard unless it is in use;
therefore the test passes when in reality they are in conflict
No audio through the VFX1 Headphones but speaker works.
- check the connections
at the VIP card for correct and tight fit
- check the output
volume of the sound card
- make sure your application
supports, and is configured for, your sound card
Microphone does not work.
- make sure the cable
connections to the sound card are tight
- check the volume
in the sound card mixer
- make sure the microphone
is enabled
- check the application
to make sure it has microphone capabilities
- check the sound
card and be sure it supports microphone pass through
- make sure your application
supports, and is configured for, your sound card
No video through the VFX1 Smart Visor.
The video through the VFX1 is distorted and/or scrambled.
- Video modes supported
:
- 320x200x256
- 320x400x256
- 640x480x256
- DOS text 80x25
- check VGA feature
connector for correct and tight fit (pin 1 to pin 1)
- some video cards
do not support 640x480x256 or the feature connector in any mode.
Contact your video card manufacturer or see the Video
Card List of compatable video cards
- make sure you are
running in 60 Hertz video mode for 640x480 (utility with the video
card)
- make sure the feature
connector of the video card is enabled (hardware jumper on the
video card).
- check video card
software for "enable feature connector"
- possible VIP card
or feature connector problem : contact IIS
Technical Support
- disconnect the monitor
- if this works it is a temporary fix : contact IIS
Technical Support
Strange colors are seen in the headset.
- PCI palette snooping
might be disabled in either the BIOS options or the video card
software. If enabled and still not working, try to dissable.
- some VRAM cards
pose problems; check Compatible Video Card
Table
- add the "-S" option
to the "VFX1.com" line in the autoexec.bat file to force software
palette snooping
Video flickers or is jumpy.
- it is most probable
that the video card or the CPU is too slow
- disconnect the monitor
- if this works it is a temporary fix - contact Technical
Support
- if you are using
an ET4000 Chipset (which can be checked using MSD - Video) with
a Rev A VIP card : contact IIS Technical
Support
(NOTE: Always check
tracking while wearing the headset)
VFX1 won't track properly.
- check the cable
connection between the VIP card and the VFX1 Headset
- run SETVFX1 at the
C:> prompt and hit F3 to test
- while in SETVFX1
hit F5 to double-check your geographical location
- make sure that there
are no large metal structures around the headset - try a different
location
- if the Cyberpuck
is connected and is not working properly, it will shut down the
ACCESS.bus. Try disconnecting the puck and rebooting the computer.
Test again.
VFX1 does not track at all in game but tracks in SETVFX1.
- use the debug switch
(-Z) with VFX1.com and look for the numbers next to the devices,
instead of "off-line"
- reboot and look
for information in the "VFX1diag"
- verify game setup
for the VFX1 and that VRMouse is properly installed
cyberpuck
The CyberPuck does not track properly.
- check the connections
at the VIP card for correct and tight fit
- make sure the VRMouse
is configured correctly
- run SETVFX1 and
test the CyberPuck (F4)
The CyberPuck does not work at all but the headset does.
- check the connections
at the VIP card for correct and tight fit
- test CyberPuck in
SETVFX1: option F4
- some games might
be compatible with the VFX1 and not the CyberPuck.
No/Partial/Bad Tracking.
- check cables
- make sure the VR
batch file was run (VRMOUSE <application name> RUN)
- turn off and on
your VFX1 by turning the puck on its side for 3 seconds and click
the third puck button. Then click the third button again to center
the VFX1
- game configure for
mouse and/or keyboard
- test VFX1. Point
VFX1 at monitor and hit the space bar. Check tracking
- run Infield Calibration
(SETVFX1 F5)
- REM out the your
PC's mouse driver in the autoexec.bat. If this works contact IIS
Technical Support
Uncontrollable spinning when in a game.
- this is most likely
caused by an invalid registry entry. If you open the VFX1 Control
Panel the axes outputs are probably hovering around something
other than 180. Contact IIS
Technical Support to help guide you through this problem.
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